“We do not know yet whether any other States Departments intend to make a similar change.
“We have not changed the title options on any of our forms as this would require a much bigger piece of work, but it may happen in the future.”
What is Mx?
Mx is the most commonly used title that does not indicate gender (i.e. instead of Mr, Mrs, Miss etc) and it may be used by people who do not identify as either a man or woman. It may be pronounced as ‘mux’, ‘mix’ or ‘mixter’. Mx has been adopted by many major national institutions in the UK and is a permitted title option for the DWP, DVLA, HMRC, NHS, Identity and Passport Service, Post Office, some local city councils and banks, universities and utilities companies.
What this means for the customer
A customer may request that their title is recorded in our systems as Mx. If a customer requests this, you simply make the change. We do not need any details or explanation of why this is the customer’s preference. You should never make assumptions or offer this option to a customer if they have not requested it.
When a customer makes this request, it would be appropriate for you to explain the extent to which Mx will be used in our correspondence with them in the future, i.e. letters and cheques.